Policies

POLICIES AND TERMS

By creating an account when making a purchase on my site, you agree to subscribe to email newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any or all of these communications from me by following the unsubscribe link in the email.

If you wish to purchase any product or service made available, you will be asked to supply certain information relevant to your purchase including, without limitation, your name and mailing address, email address, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to me is true, correct and complete.

Gaia’s Ground uses third-party services for payment processing (e.g. payment processors). I will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

When you create an account with me, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Gaia’s Ground reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. 

Gaia’s Ground constantly updates product and service offerings on this website. I may experience delays in updating information on the site and in our advertising on other web sites. The information found on the site may contain errors or inaccuracies and may not be complete or current. Products or services may be mis-priced, described inaccurately, or unavailable and we cannot guarantee the accuracy or completeness of any information found on the site. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

If you have any questions about our Policies and Terms, please contact me:

Gaia’s Ground

Gaiasground20@gmail.com

Effective Date: 11/2/2020

SHIPPING AND RETURNS

PROCESSING YOUR ORDER

Once your order is received, I will ship it as soon as possible. While I maintain an inventory of my products, some may be in progress.  Please allow 2-5 business days to ship in-stock items and 7-14 for custom designs, unless otherwise discussed and agreed upon. Business hours are M-F 8:30-5.

SHIPPING YOUR ORDER

I use the US Postal Service for shipping.  Your shipping rate will be provided prior to check out. You will be provided with a tracking number confirming shipment to the address provided.  I do not claim responsibility for lost orders once tracking number is provided.

EXPEDITING YOUR ORDER

Need something fast? Tell me that when you order and I will do my very  best to expedite it. I will send you an email telling you how quickly I will be shipping. Overnight shipping through the USPS is available for an additional fee.

If you live in the vicinity of Portland, ME and prefer to pick up from my studio and save yourself a shipping cost, let me know and we can make arrangements.

RETURNS AND EXCHANGES

I want you to be over-the-moon happy with your purchase. If you are in any way not satisfied with your purchase, I will do my best to work things out to your satisfaction. All sales are final, however, on the rare occasion that a stone gets dislodged during shipping instruction or exchange will be offered with split rate shipping cost.  I ask that you contact me with any concerns within three business days of receiving your order.

ONE-OF-A-KIND

Please understand that each mat is unique as no two stones are alike.  Your mat will be uniquely yours!  I infuse each mat with healing Reiki energy, please contact me if you would like me to exclude this step of the process.    General size and shape of the stones will be replicated.  

PAYMENT OPTIONS

Retail Orders are processed at the time order  is placed using these payment options:  Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, PayPal.

CUSTOM ORDERS

If you see an item you like on my site but would prefer the center design in another color or a specific size/ shape, please send me an email request describing what you are looking for. Custom orders requiring a simple variation in center design color can be created at no additional charge, just a bit more time to make to order. More complex design requests or multiples of an item may require an extra charge, as well as extra time, which we will always discuss in advance.

PRIVACY & SECURITY

Gaia’s Ground respects the privacy of my  customers. I use personal information gathered primarily to process orders, fill catalog requests, establish trade accounts, activate email subscriptions and contact our customers. 

While visiting Gaia’s Ground website, you may be asked to provide personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, City, State, Country, ZIP/Postal code

Gaia's Ground uses cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We do not make customer data and personal information available to 3rd parties and other marketers. The security of your data is important to me, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

From time to time Gaia’s Ground will email promotional announcements about new products and designs to my customers. If you would prefer not to receive these emails from Gaia’s Ground, please click the unsubscribe link at the bottom of the announcement. Alternatively, you can email me at gaiasground20@gmail.com. Please include the word Unsubscribe in the subject line and your name and email address in the body of the email.

When necessary, Gaia’s Ground employs third party companies and individuals to facilitate and provide technology related services on my behalf or to assist me in analyzing how my service is used. These third parties have access to your Personal Data only to perform these tasks on my behalf and are obligated not to disclose or use it for any other purpose. I may use third-party service providers to monitor and analyze the use of our service.

Gaia’s Ground employs Google Analytics, a web analytics service offered by Google and utilized to track and report website traffic. Google uses the data collected to track and monitor the use of our site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

If you have any questions about our Privacy & Security Policies, please contact me at:

Gaia’s Ground

Gaiasground20@gmail.com

 

Privacy Policy Effective Date: 11/2/2020